Booking information
The details to agree before accepting a ride arrangement.
Confirmation comes first
A website submission asks the team to check your trip. It does not reserve a driver, guarantee a vehicle or create an instant confirmed booking. Wait for a direct confirmation of availability, fare, payment and pickup instructions.
Information to provide
Use accurate passenger contact details, local pickup dates and times, complete addresses, flight information and luggage counts. If booking for someone else, have permission to share their contact information.
Prices, changes and cancellations
Ask for the full fare and its pricing basis, together with taxes, fees, waiting time, extra-stop charges and payment options. Agree cancellation deadlines and any refund or change terms with the team before accepting the arrangement.
Contact the team promptly if your flight or plans change. Changes and cancellations need a direct response; this website does not automate them.
Vehicle and passenger needs
Vehicle preferences and requests involving groups, child seats, mobility equipment or access needs require confirmation. Please do not assume a particular vehicle, facility or capacity is available.
Questions before agreeing?
See the FAQ or contact us.